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Can I reserve / book a specific room in a category?

von Lars Mallwitz, 7. February 2019
Themen: Allgemeine Fragen zu den Unterkünften | Fragen zur Buchung

Yes, this is possible for bookings that are more than six months away, subject to any possible renovation work. Note that different payment and cancellation conditions are applicable. If you are interested in a specific room, please get in contact.

Do you also have single rooms?

von Lars Mallwitz, 7. February 2019
Themen: Allgemeine Fragen zu den Unterkünften

All rooms can be booked for single occupancy. We do not have any rooms specifically designed as single rooms.

I want to come to Somatheeram with a small group. How do I make my request?

von Lars Mallwitz, 7. February 2019
Themen: Allgemeine Fragen zu den Unterkünften | Fragen zur Buchung

You are welcome to send us an email outlining your wishes, or you can add a note at the end of the enquiry detailing how many people will be travelling and how many rooms you require.

I have restricted mobility. What do I need to know?

von Lars Mallwitz, 7. February 2019
Themen: Allgemeine Fragen zu den Unterkünften | Fragen zur Buchung

Somatheeram is located on a slope and is terraced in construction. Consequently, not all the accommodation will be suitable. Please let us know of any requirements in your enquiry.

We are two friends. Can we get rooms next to each other?

von Lars Mallwitz, 7. February 2019
Themen: Allgemeine Fragen zu den Unterkünften | Fragen zu den Unterkünften

Let us know as early as possible, and we will try to accommodate your request. However, we ask you to understand that we cannot offer any guarantee and in some cases this is not possible.

When will I receive the offer?

von Lars Mallwitz, 7. February 2019
Themen: Fragen zur Anfrage

Generally you will receive your personal offer within two working days? If you haven’t heard anything from us after four working days, please get in touch.

What if I do not receive an offer?

von Lars Mallwitz, 7. February 2019
Themen: Fragen zur Anfrage

Have you checked your spam folder? Is it possible there was a typo in your email address? Please contact us.

How do I confirm the offer?

von Lars Mallwitz, 7. February 2019
Themen: Fragen zur Anfrage

Contact us in writing to confirm that you would like to accept the offer, or give us a call: Contact

Who can I contact if I have any other questions?

von Lars Mallwitz, 7. February 2019
Themen: Fragen zur Anfrage

Please get in contact with us. We are here to help you!

What happens if my desired room category is not available during the period requested?

von Lars Mallwitz, 7. February 2019
Themen: Fragen zur Anfrage

In this case, we will try to offer you a similar accommodation category. If that is not possible either, we will let you know the next available time period for your treatment with us.

What is and is not included in the offer?

von Lars Mallwitz, 7. February 2019
Themen: Fragen zur Anfrage

Our offers are generally package deals. In this case, accommodation, full board, medical consultations, treatments in accordance with your treatment plan, medication, yoga and meditation are all included in the offer. For trips lasting 7 days or longer, airport transfers to and from Trivandrum (TRV) are also included. Not included are local extras (e.g. the(…)

What do I do if I don’t want to accept the offer?

von Lars Mallwitz, 7. February 2019
Themen: Fragen zur Anfrage

Let us know why the offer does not appeal to you. We will then try to make you an offer that meets your requirements. Contact

I am arriving at night. What do I need to know?

von Lars Mallwitz, 7. February 2019
Themen: Fragen zur Anfrage

Our drivers are available 24 hours a day and will naturally be happy to collect you from the airport. However, please note that check-in is at midday. If your room is available beforehand, of course you will be given access to it immediately. Particularly during the high season, this is often not possible. In this(…)

How can I cancel a confirmed booking?

von Lars Mallwitz, 7. February 2019
Themen: Fragen zur Anfrage

Please contact us. Depending on the time remaining until arrival, a fee is payable amounting to between 50 Euros per person and 100% of the total amount due (e.g. in the event of a no-show without prior notice). The precise conditions are stipulated in our tariff booklet.

Are vaccinations required?

von Lars Mallwitz, 7. February 2019
Themen: Fragen zur Anfrage | Fragen zur Buchung

We recommend the latest vaccinations such as tetanus, diphtheria and hepatitis. Ultimately only your doctor can give you valid information on this matter.

What travel insurance do you recommend?

von Lars Mallwitz, 7. February 2019
Themen: Fragen zur Anfrage | Fragen zur Buchung

We recommend an insurance policy to cover cancellation and/or interruption of the trip so that you are insured in the event of the need to return home. You should also obtain overseas health insurance.

How do I get a visa?

von Lars Mallwitz, 7. February 2019
Themen: Fragen zur Anfrage | Fragen zur Buchung

Contact the Indian consulate or use a visa service. The official website for visa applications can be found here: Indian Visa Online by the Government of India.

What payment methods are accepted?

von Lars Mallwitz, 7. February 2019
Themen: Fragen zur Anfrage | Fragen zur Buchung

During the booking process, we accept Visa, Mastercard, American Express and payments via bank transfer. Locally at the resort, in addition to credit cards, we also accept cash payments in Euros, US dollars, Indian rupees and payment by EC card. Further information is available here: Payment methods

Is a deposit required when the booking is confirmed?

von Lars Mallwitz, 7. February 2019
Themen: Fragen zur Buchung

Yes, to confirm the booking a deposit of at least 50% of the total sum is payable. Payment of the remaining sum must be made six weeks before arrival. For bookings made less than six weeks in advance, 100% of the total sum must be paid. Additional information about payment methods is available here: Payment(…)